FAQ
Where do you ship from?
Long Beach, CA
Why is the item I purchased out of stock?
As a small business, and only a few team members, we do our best to cover all bases. With multiple wholesale accounts and travel, our inventory may fall behind at times. This is not common, but it happens. If this is the case, we will contact you ASAP and offer an alternative, or a refund. Please reach out before purchasing if you have any questions. We appreciate your patience!
Customer service hours?
We're here to help! Being that we're always "on the clock", you may receive a response from us early in the morning or late at night, however, please allow up to 48 hours for our customer service team to get back to you about any questions or concerns.
If you have any other questions not listed above, please email us at: heavydistributionusa@gmail.com